Insurance
Protect What Matters
During your move, you may be contacted by our referencing partner about setting up tenant insurance. While it’s not compulsory, we strongly recommend having cover in place to protect your belongings and provide liability protection during your tenancy.
If you’d prefer, we can also refer you directly to our trusted insurance partner, who offers flexible, tenant-friendly policies at competitive prices.
You’re under no obligation to purchase insurance through either route — the choice is entirely yours.
Holding Deposits Explained
Holding Deposits Explained
When applying to rent a property through Lang Llewellyn & Co, you’ll be asked to pay a holding deposit — this reserves the property while we carry out the application process.
💰 How much is the holding deposit?
The maximum amount we can request is one week’s rent for the property:
Monthly rent × 12 ÷ 52 = One week’s rent
What Happens Next
Once your holding deposit is received, we’ll begin the referencing and tenancy setup process. By law, this should be completed within 15 days, unless a longer timeframe is agreed in writing. You’ll find this timeframe confirmed in your ‘Subject to Contract’ Acceptance Letter, which will be emailed to you.
When Is the Holding Deposit Refunded?
✅ You’ll get your holding deposit back if:
-
The landlord chooses not to proceed with the tenancy (for reasons unrelated to your application)
-
You proceed to a successful tenancy — in which case, your holding deposit will be credited towards your first month’s rent
When Is the Holding Deposit Not Refunded?
❌ Your holding deposit may be retained if:
-
You decide not to move forward with the tenancy
-
You unreasonably delay providing required information or documents
-
You provide false or misleading information
-
You fail Right to Rent checks under the Immigration Act 2014
In any case where your holding deposit is not refunded or credited, we will always provide written reasons within 7 days.
No Hidden Fees
We never charge tenant fees for applying. However, if you later breach your tenancy agreement, charges may apply as allowed under the Tenant Fees Act 2019. These will always be explained clearly and only apply if necessary.
If you’re unsure about anything or would like independent legal advice before proceeding, we strongly encourage it. Your rights matter — and we want you to feel confident at every stage.
Broadband
Broadband Made Easy
Looking to get your broadband sorted before move-in day? Through our referencing partner HomeLet, you may be offered exclusive Sky broadband and TV packages that aren’t available directly to the public.
They can even arrange your Sky installation to align with your move-in date — helping you get connected from day one, with no hassle.
You may be contacted during the referencing process with more details, so keep an eye out — it’s a great opportunity to lock in a deal before you unpack!
📶 Fast, simple setup. Exclusive offers. All ready for your new home.
Utilities
Setting Up Utilities? Let Notify Handle It for You
Sorting out gas, electricity, water, and council tax can be time-consuming — but we’ve made it easy.
We work with Notify, a trusted utility setup service that helps tenants get everything sorted before move-in day. They offer access to a wide range of competitive tariffs, handle the switching process for free, and ensure you’re always on the best deal with their ongoing Price Watch service.
You may receive a call or email from Notify during the referencing process
🔌 One quick conversation can save you time, stress, and money — so you can move in and settle down, worry-free.
Removals
Need Help Moving? We Can Recommend a Trusted Removal Service
Moving home is a big job — but you don’t have to do it all on your own.
We can recommend a reliable, expert removal service that offers flexible, nationwide support with bespoke solutions to suit your needs. Whether you’re moving across town or across the country, you’ll benefit from transparent pricing, no hidden fees, and a Price Guarantee for peace of mind.
Let us know if you’d like an introduction — we’re happy to point you in the right direction and help make your move a little easier.
Sample Tenancy Agreements
Before proceeding with a tenancy you may wish to take a look at a sample of our Tenancy Agreement.
Sample of Student Tenancy Agreement: SAMPLE HMO Student – Fully Managed- No Bills- Inc WiFi
Sample of Residential Assured Shorthold Tenancy Agreement: SAMPLE Residential – 6 month – Fully Managed
Tenancy agreements are subject to variation depending on property / landlord / changes in legislation, these samples are given as basis but it is important that you fully read and understand any tenancy agreement before you sign.
